Refund policy
Returns Policy
We are committed to designing high quality products through expert craftsmanship, premium materials, and testing product durability to withstand everyday use. Customers benefit from one year’s warranty protection on all bags and accessories. We hope you love your Becket bag as much as we do but if you do wish to return your bag, please let us know within 14-days of receiving the product. The bag must be unused, in its original packaging and with tags attached.
Returns can be arranged by emailing us info@becketlondon.com. Please include the following details when requesting your return:
- Order number
- Reason for your return request
- Contact name and phone number
- Address where we can collect your return
As small business we are unable to offer free returns at this time. We will be transparent about the cost of shipping before providing the returns label. Return shipping costs will differ depending on location. The return shipping cost will be deducted from the refund total.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@becketlondon.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Refunds
Once we have received your item, we will initiate a return. Please allow at least 7 days from our receipt of the return for the refund to be processed. Money will be sent to your original method of payment. We will email you once your return has been processed.