Shipping Policy
Orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping
Shipping charges for your order will be calculated and displayed at checkout. We offer £6.00 GBP flat rate shipping to the United Kingdom.
International Shipping
Becket is a British brand with a global reach. We are pleased to confirm we ship worldwide, with only a few exceptions. If a shipping estimation is not listed for your country, please reach out to us at info@becketlondon.com.
Rates and Estimates
Location | Estimated Shipping Rate [GBP] | Estimated Delivery Time [days] |
United Kingdom | £8.00 | 3-5 |
United States | £55.00 | 5-7 |
Asia | £65.00 | 5-7 |
Europe except: | £30.00 | 3-5 |
Norway | £35.00 | 3-5 |
Iceland | £35.00 | 3-5 |
Sweden | £35.00 | 3-5 |
Please note we are working hard to a find lower cost offering to ship to the US and outside of the UK. We will update the shipping costs regularly in line with what is being charged by couriers. We work with multiple couriers to find the lowest cost possible for our customers.
Local Import Duties and Taxes
Your order may be subject to import duties and taxes (including VAT) which are incurred once a shipment reaches your destination country. Becket London is not responsible for these charges if they are applied. Please note these charges are the responsibility of the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Returns Policy
We are committed to designing high quality products through expert craftsmanship, premium materials, and testing product durability to withstand everyday use. Customers benefit from one year’s warranty protection on all bags and accessories. We hope you love your Becket bag as much as we do but if you do wish to return your bag, please let us know within 14-days of receiving the product. The bag must be unused, in its original packaging and with tags attached.
Returns can be arranged by emailing us info@becketlondon.com. Please include the following details when requesting your return:
- Order number
- Reason for your return request
- Contact name and phone number
- Address where we can collect your return
As small business we are unable to offer free returns at this time. We will be transparent about the cost of shipping before providing the returns label. Return shipping costs will differ depending on location. The return shipping cost will be deducted from the refund total.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@becketlondon.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Refunds
Once we have received your item, we will initiate a return. Please allow at least 7 days from our receipt of the return for the refund to be processed. Money will be sent to your original method of payment. We will email you once your return has been processed.
